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Frequently Asked
Questions
Get the most out of Xplorex!
General
How does Xplorex compare to some of the
other hosting companies?
Xplorex is far more than just a hosting
company. Instead of providing you with web space that you upload your HTML files
and scripts to, Xplorex licenses you a suite of powerful applications that give
you unprecedented business functionality and power of control over your
website.
I know how to develop websites or have
technical people on staff. Does Xplorex still make sense for me?
Absolutely! If you have technical skills or
have access to technical talent, you will appreciate Xplorex even more for the
easy-to-use interface that masks powerful functionality. We try to include tools
to perform every imaginable change to your website, and the more you know about
the technology, the more you will marvel at the ingenuity behind
Xplorex.
My website is fancy, and requires custom
functionality. How will this work with the Xplorex System?
Xplorex has scalable architecture that allows our
top-notch development team to implement your specific custom features on
top of the existing Xplorex system. This way, you have a much shorter
development cycle and as a result, a much lower development cost. Your company
will benefit from a more advanced solution that is robust and does not
contain that degree of unpredictability found in developing a custom
application from scratch.
You say you don't require special knowledge
to use the Xplorex System, yet you offer free training. What's the deal with
that?
We liken the experience to upgrading from your very
first bicycle to a top of the line, 21-speed mountain bike - sure, you know the
basics of peddling and braking, but wouldn't it fun to learn how to use all the
bells and whistles that come with your new toy? We sure think so!
The
System
Can I use whatever Credit Card processor I
want for online shopping?
Yes! You can use any credit card processing
gateway processor that provides API or other integration techniques. However,
if your credit card processor uses a gateway not currently
supported by Xplorex, there will be an integration charge (starting from
$500). Right now, Xplorex supports such gateways as
Moneris,
Paradata, and
Paypal. Contact us to find out about other
supported credit card processors!
I have a current email address. What
happens when I transfer over to Xplorex?
Before switching your website to Xplorex, we will
recreate all your existing email addresses in our system - there will be no
email loss or interruption of service.
Do I need a web address (domain
name)?
Yes; each website should have a domain name. You
can have multiple domain names for a single website.
Do we keep our internet service provider
(ISP)?
Xplorex is not an ISP, so you keep your existing
internet serviced provider. However, if your current ISP also serves as your web
hosting and email provider, you can cancel these services with your ISP once you
switch to Xplorex.
Can I have RSS feeds on
Xplorex?
Yes! You can have RSS Feeds on your website
while using Xplorex system. It's just one of the features we've built right into
our system just in case you ask for it!
Do you have an antivirus/antispam
system?
Nobody likes spam, and we like viruses even less.
We have current anti-virus and anti-spam software running on our mail
servers. However, if you believe the level of virus or spam protection
provided by Xplorex is insufficient, installing additional software on your
computer can increase your protection against hostile web elements.
What do we do with our current
host?
You can safely back up your old website and cancel
your contract with your current web host.
What if I have no experience maintaining
websites?
The Xplorex System is very easy to use. We designed
the system with non-technical people in mind - it doesn't require any fancy
software knowledge or engineering degrees. The interface is non-threatening, and
resembles Microsoft Word. We also provide you with training, and have a support
team standing by!
I have my own email server, and I like it.
Can I keep it?
Yes, if you have an in-house email server or a
preferred 3rd party email provider, you can still use them - Xplorex can host
only your website and all functionality.
Can I use my current design and still use
Xplorex?
Yes! We can transform your website to
Xplorex system without changing the existing design. The look will remain the
same, but the functionality of your website will vastly improve.
What should I do if I get lost in the
system and don’t know how to proceed?
After implementing the Xplorex System for your
business, we will hold a training session for you and your staff to ensure you
have a solid grasp on how to use the tool. We also offer you our support
even after the training is completed. You can contact us with any inquiries,
requests or reports. Also, you will have access to Xplorex online manual, which
will take you through site maintenance process once again.
Can I only use Xplorex from my
office?
No way! Xplorex is a Browser Based System, which
means you can access it from any computer with an internet connection.
Features
Can my website have flash?
Absolutely! Our website features flash; yours can too!
Can I have streaming video?
Yes! However, adding streaming video requires some HTML
knowledge.
Is Xplorex multilingual? For example, can it handle Chinese
character sets?
Xplorex has multilingual capabilities. The system can display the data
in any language that is required. Our content management system supports
all world known languages, including Chinese.
I know that Xplorex lets me change my text, but can I also
change the images on my site?
Definitely! You are in complete control of your website - if you can
see it, you can change it. Our trainers will show you how to change both text
and images, as well as adding links - creating new pages - making forms - and
more!
Can I import my contacts from programs like Microsoft Outlook
into Xplorex for sending newsletters?
Yes, you can import data from any contacts manager (such as Microsoft
Outlook or Maximizer) capable of exporting data in plain text formats (tad
separated, comma separated) into Xplorex.
Can I track the newsletters that I send to my
contacts?
Yes! Our extremely advanced tracking system allows you to gather
business intelligence from the e-mails you send. You can check if the newsletter
went out, see who has opened the message, who clicked clicked on the links, and
more!
Can I personalize the newsletters that I send to my
contacts?
Yes, the newsletters you send out can be personalized with the
subscriber’s name, company, and other database fields. You can auto-populate the
addressing features without having to type each one individually.
Is there a limit to the number of subscribers I can
have?
Absolutely not - you have the power to reach as many people as you
possibly can!
Does Xplorex allow me to have password-protected pages for
private information?
Yes; the system allows you to create secure member areas. It is up to
you how many people will be privileged with logins and passwords accessing these
areas.
Can I add documents/PDF files/images, etc?
Yes, you can easily upload files and publish them on the website, or
have your customers download the information directly on to their own
computers.
Can you register my site with search engines?
The Xplorex System provides a number of tools that improves the search
engines position of your website. Many of our sites rank #1 in their area on
major search engines such as Google and Yahoo.
Can I send email online?
XMail is the Xplorex Webmail feature. You can send and receive your
email from any computer with an internet connection. This feature is not part of
the standard Xplorex package; there is a fee per webmail account. Contact us for
more information!
Do you have a statistics package?
We LOVE statistics. The Xplorex System contains a very detailed
statistics package that allows you to observe traffic on your website down to
the hour, if you desire. Thanks to this module, you can trace the most popular
pages and the most active users. Learning your visitors’ behavior will help with
your online marketing strategies!
How does the product catalogue/e-commerce function
work?
The catalogue is a useful tool you can use for showcasing your
products. It allows you to upload photos, create and manage photo
galleries.
E-commerce is a function you can use to sell your products online. You
can add an unlimited number of items to the shopping cart; alternate currencies;
process secure credit card information; and store sales orders in the
database for further purposes.
What are your storage capabilities?
Xplorex can store unlimited number of pages including text and
images.
Is there a limit to how many website pages I can
have?
There are systems that put restrictions on how many pages your website
can contain. More pages usually means higher maintenance costs. The Xplorex
System is designed so that your website can hold as much content as required –
the sky’s the limit!
Purchasing
How can I pay for your services?
You can pay by credit card or cheque on a monthly, quarterly or
yearly basis.
Do you have a question that is not answered
here? Drop us a line;
we'd love to hear from you!
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